ITSM teams are looking to respond quickly to clients’ issues, but are often hindered by current processes or tools. In this webinar, Atlassian expert Michael Brown will discuss four ways that you can make the most of Jira Service Management and your ITSM processes by incorporating Agile.
Learn how to track and manage outages more efficiently and ensure tickets are being routed and prioritized according to ITIL v4 best practices. Michael will also discuss how this can apply to Enterprise Service Management and advanced Service Management reporting.
Speaker
Michael Brown
Senior Vice President, Professional Services, Contegix
President, Ascend Integrated