Discover how JSM revolutionizes IT service delivery and empowers teams to excel in incident management and problem resolution. In this video, we unravel JSM's core features and benefits, shedding light on its ability to streamline processes and enhance efficiency. We also share the power of knowledge base integration, enabling organizations to harness a wealth of information for smarter decision-making.

In this on-demand webinar, our experts will cover: 

  • Automated workflows for efficient issue resolution and escalations
  • Benefits of a well-structured organizing service request catalog
  • Setting up and managing SLAs to ensure timely resolution of requests
  • Insightful reports to monitor performance and identify improvement areas
  • Communication features for commenting, @mentions, and team collaboration


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Fabian Lim
Senior Atlassian Solutions Consultant



Gaspar Aguilar Vega
ITSM Solutions Architect

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