The Ultimate Guide to Jira Service Management

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As organizations emerge from “emergency mode” during the pandemic and look ahead to the future, enterprise teams—from developers to IT—are being called upon to find sustainable ways to support the digitalization of business-critical operations and digital experiences. To keep pace, organizations across industries are considering how to bring IT service management (ITSM) into the modern-day. Today, these principles are being extended across the entire business to support brand new online services for functions such as Human Resources (HR), legal, facilities, marketing, finance and more. This radical shift has given rise to Enterprise Service Management (ESM), which is quickly gaining traction across organizations and industries.