3 Common Mistakes to Avoid in an ITSM Strategy

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Nearly three-quarters of technology companies now have employees working outside a company-owned office, and most employees who work outside an office say their companies prefer asynchronous communication. An effective ITSM strategy that connects remote and dispersed employees to a digital IT help desk is a critical success factor for efficient value delivery.

ITSM implementation isn’t as simple as choosing a tool and beginning to use it: roadblocks to successful ITSM implementation can arise even before an ITSM tool is chosen. One common error is a lack of alignment between an organization and its ITSM goals. Although ITSM strategy primarily organizes technology, it is ultimately meant to directly support business needs.