For organizations needing to integrate an ITSM help desk tool with Jira or Confluence, it's essential to choose a tool that integrates seamlessly to avoid delays and system issues.
This eBook shares the common hurdles companies encounter during ITSM implementations, and what IT teams can do to benefit from an effective ITSM strategy.
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How Contegix Aligns Business Strategy With ITSM
Like many organizations, teams at Contegix use several different tools to complete our day to-day work. After our merger with Ascend Integrated, we needed a streamlined way to address both our own complex, high-volume ITSM needs and those of the Ascend team. Since Ascend Integrated already used Jira Service Management (JSM), we chose to migrate to the same platform to ensure continuity from the merger. We even chose to partner with an external organization for the transition, in line with our business vision of becoming an even better Atlassian Platinum Support Partner to our clients.
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