As an IT Service Manager, you are probably wondering if you are getting the most out of your Service Desk. Are your customers able to get the help they need when they need it? Do the agents have the information they need to help?
More and more organizations are looking for ways to improve the customer experience. In this presentation we discuss how applying IT Service Management (ITSM) best practices can take your service help desk to the next level!
Our expert shares:
• How to create effective SLAs with your customer
• How to design your Help Desk to appeal to your customer
• How to deflect tickets with a Knowledge base
• How to use Insight Asset Management to reduce ticket times
• Ways to measure customer satisfaction
Contegix is an Atlassian Platinum Solution Partner and has years of experience implementing effective processes and tools for organizations of all sizes and complexities. Contact us to learn how applying best practices can strengthen teams’ efficiencies and ensure optimal performance into the future!